We ship with Purolator standard ground shipping for all national orders in Canada. Shipping is FREE for all national purchases over $100 (before tax), any orders under will be charged a flat rate of $15 for shipping.
Express shipping within Canada is $30.
Shipping to United States standard flat rate is $30.
Express shipping within the United States is $60.
International shipping standard flat rate is $100.
If you would like your package to be overnight, there will be additional charges on top of the express flat rate.
We are able to ship any where in the world. Shipping rates for international orders will differ from national orders, please email us at email@example.com to inquire.
$5 flat rate
$21 flat rate
$34 flat rate
Easy Returns & Exchanges
We want you to love what you ordered online!
It's simple! You may return your purchase within 14 days of receiving it. You must obtain an RA number before shipping your return to the Orders Department. We do not provide a return label and you are responsible for return shipping costs.
These items must be in their original condition unworn, unwashed, not damaged. Any returns worn, washed, damaged, not in original condition, will be rejected. Returns made within 14 days of receiving your merchandise, will be inspected for approval, and you will be notified once the refund has been processed. Please allow 30 days for your return to be processed.
While you wait for your return to be process. You can purchase the correct size/colour/style you want instead.
Follow these steps if you would like to make a return:
1. Email us at firstname.lastname@example.org with the following information to obtain an RA number:
- Full name.
- Telephone number.
- Order number.
- Item(s) returning.
- Reasons for return.
2. Place it in your secure shipping container, clearly identifying Name, Order Number and RA number.
3. Email the Orders department the Tracking number of the returning package.
4. Make sure that there are no other shipping or tracking labels attached to your package.
5. Use a trackable and insured shipping method with signature option. We cannot accept COD returns OR returns without RA number and they will be refused upon delivery.
Please note: Soukh is not responsible for any returns that are lost or stolen while in transit.
6. Clearly display your order number and RA number on the return label.
7. Mail your return to:
100 Western Battery Road, Unit 2003
Toronto, Ont. CA
**PLEASE NOTE: All sale, intimates, bodysuits, and accessories are final sale and are not qualified for any exchanges or refund.